Wahyudi, Dian Parawansa, and Fahrina Mustafa. 2023. “THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION OF PENSION SAVING BANK NATIONAL (BTPN) BRANCH SUNGGUMINASA”. Scientium Management Review 2 (2). Jakarta, ID.:585-602. https://scientium.co.id/journals/index.php/smr/article/view/403.