The Scientia Law and Economics Review

Quality of Service on Satisfaction and its Impact on Patient Trust Levels

Daryanto, Sumardi, Andi Aswan — Sat, 30 Dec 2023 00:00:00 +0000

In its declaration, there were various polemics related to the quality of hospital services after the implementation of the Health BPJS program. Some people think it will affect the quality of service. In creating good quality, many things are needed, one of which is how a company carries out quality control. It is important to carry out continuous quality control so that the products produced by the company are in accordance with the standards set by the company and in line with the standards set by the authorized agency. What is the relationship between tangible, responsiveness, reliability, assurance, and empathy on patient satisfaction? There are still few researchers who explore this question. This study aims to examine and analyze the effect of: a) tangible on patient satisfaction; b) responsiveness to patient satisfaction; c) reliability of patient satisfaction; d) assurance of patient satisfaction; e) empathy for patient satisfaction. This research was conducted at Inco Sorowako Hospital. The research method used is a descriptive survey method. Collecting data by distributing questionnaires to the respondents. The population in this study were all outpatients and inpatients at Inco Sorowako Hospital. The sample in this study is part of the population of outpatient and inpatient patients at Inco Sorowako Hospital for the period May-June 2017 which have relatively the same characteristics and are considered to represent a population of 100 people. The analysis technique uses Structural Equation Modeling analysis. The results of the analysis show that tangible, responsiveness, reliability, assurance, and empathy have a positive and significant effect on patient satisfaction. Service quality has a positive and significant effect on patient trust, and patient satisfaction has a positive and significant effect on patient trust.

EFEKTIVITAS PENGELOLAAN ZAKAT DALAM MENANGGULANGI KEMISKINAN DI KOTA MAKASSAR ( STUDI LAZISMU SUL-SEL )

A.Yahyatullah yaya — Fri, 30 Jun 2023 00:00:00 +0000

ABSTRACT : Effectiveness of Zakat Management in Tackling Poverty in The City of Makassar (Study Lazismu Sul-Sel). The purpose of the study is divided into two, namely practical benefits, namely to know the role of South Sulawesi common steps in tackling poverty in the city of Makassar, to determine the effectiveness of zakat management through Lazismu to Mustahiq. The research method used is descriptive qualitative. Based on the results of the study that the distribution of zakat in tackling poverty in the city of Makassar is very effective in terms of the work guidelines of the South Sulawesi Zakat Lazismu organization such as the organizational structure that regulates the collection and distribution of zakat, the process of observation, assessment, distribution and evaluation, and the existence of a financial audit process. , the process of collection and distribution using a Sharia BANK. With the existence of the Lazismu Amil zakat institution in South Sulawesi, the processing is organized so that it is effective in distributing zakat, especially in tackling poverty in Makassar City

Tax Compliance in Indonesia

Didit Santoso — Sat, 30 Dec 2023 00:00:00 +0000

Upaya keras otoritas pajak di Indonesia untuk memperbaiki regulasinya dalam rangka meningkatkan kepatuhan para wajib pajaknya belum memuaskan, mengingat tingkat kepatuhan Wajib Pajak dalam melaporkan Surat Pemberitahuan (SPT) Tahunan tahun 2017-2021 masih paling tinggi sebesar 84,07%. Berdasarkan latar belakang serta analisis dan pembahasan, disimpulkan bahwa terjadinya tax avoidance dan tax evasion yang menyebabkan turunnya tingkat kepatuhan dan tidak maksimalnya penerimaan pajak harus ditangani dengan penguatan legitimasi (hukum) pajak di Indonesia. Penguatan legitimasi pajak di Indonesia harus didasarkan pada unsur-unsur pembentuk legitimasi berupa cognitive legitimacy, moral legitimacy, dan pragmatic legitimacy.

Promotion on the Employees Performance of Nusantara Card Universe Branch Makassar

Eko Priyono R, Otto R. Payangan, Hendragunawan, S.Thayf — Sat, 30 Dec 2023 00:00:00 +0000

Competition in the business world is increasingly competitive, companies are required to have a strong identity in maintaining survival. Discussing performance, especially employees, is an important issue to be researched both in the organization. This is inseparable from the company's goals which expect continuous employee performance improvement to achieve superior company performance. What is the relationship between promotion to employee’s performance? There are still few researchers who explore this question. This study aims to analyze the level of influence of promotion on employee performance at the Nusantara Card Universe Makassar Branch. This type of research is a quantitative study using questionnaires as primary data collection. The population and sample in this study were all permanent employees of the Nusantara Card Universe Makassar Branch. Thus, the sample in this study is a census sampling or saturated sample. The results of the study show that promotion has a significant effect on employee performance. Promotion will motivate hard work and increase employee morale as well as support higher employee performance. By understanding the factors that influence post-promotion performance, organizations can take better actions in employee development and improve overall efficiency and productivity.